Negatives of Hosted Phone System

Many companies are taking advantage of the features available with a hosted phone system which is often referred as virtual phone system. This is because they can still enjoy the flexibility and savings of VoIP system along with using the on-site offerings of hosted phone system. It can be roughly concluded that a hosted PBX system is a hybrid of standard voip and PBX systems. The benefits of hosted system are that the company would get automatic maintenance and system upgrades from online. There would be no need for physical equipment. The system ensures portability and mobility.

By using this system, there would not be any need for separate voice and data networks, conference calling, more call per single connection, location independence, multi modal access and single number to be presented for the entire company. However every system has its own pros and cons and it is not practical to have a flawless system. When you are enjoying the benefits of technological advancements, you must be ready to face the other side of the coin too. The negatives of the system are that it is less reliable and there would not be any guarantee for quality of service, time delay in its system and it may also suffer from jitter. There may be confusions during calls as a single number is used for the entire company regardless of the geographical differences.

The virtual phone system relies completely on internet and hence a single failure over the internet can isolate the communication and also have redundancy problem. If there is any disturbance in broadband connection, the voice quality would suffer. Local number portability and mobile number portability would have an impact on the system. There would also be problems related to impedance mismatch and echo. Since it is an internet connected device, it is prone to problems related to hacking and there are chances that the password would be lost and hackers may also seize your computer data packets and conceal your computer security. Furthermore, some of the systems don’t support encryption and face security problems too.

The main attractive feature of virtual phone system is that it is automated phone system and does not require any receptionist and provides other services like inward calling, call forwarding, call transfer, call screening and fax to email. Since everything is done automatically, there is no need for a receptionist or any human labor to handle the calls. The system however is not free from flaws. The features provided are good enough but not as efficient as manual one. The automatic call system has chances of call delay. There are chances that a customer calling to the number may get irritated when he needs to contact only one department and this automatic system will not provide immediate response to the callers.

Internet is a complex network and if there is a loss in signal the caller may not be able to contact soon and the connectivity may get lost. It is not scalable and a complete redo of infrastructure is needed for upgrades. Emergency calls cannot be routed to a nearby call center and it is not easy to locate the network users geographically.

To get more information about VoIP Service as well as finding more information about Toll Free Number and 800 numbers. To learn more visit: http://www.ringcentral.com/
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