Virtual PBX Adds Call Recording for No Extra Cost

Virtual PBX (News – Alert)®, inventor and supplier of hosted PBX services, has included call recording in all its standard plans for no additional charge.
“With the addition of call recording, Virtual PBX extends our leadership in providing clients with the most flexible and diverse set of features at the lowest cost. The new feature gives our users the ability to improve their own customer satisfaction and ensure that high priority calls are properly managed,” said Greg Brashier, CEO of Virtual PBX.

Call recording is a valuable tool for many small and mid-size business “SMB” clients, particularly as it relates to improving the performance of customer-facing staff. With Virtual PBX call recording, any or all calls can be recorded, saved, and played back later to assist in training employees or to meet legal or other requirements. The system can be set to automatically record all calls or allow individual selection of which calls to record to respond to unique business needs.

Every Virtual PBX extension owner has the ability to record all calls automatically or select calls to record manually with the simple touch of a button. Administrators can also decide to control call recording for all users or give each user the ability to manage his or her recordings. In addition, the company’s built-in selective recording architecture allows calls to be recorded for pre-selected extensions and/or departments.
Moreover, recordings can be sorted by date/time, length, caller ID, user name or extension number; recordings can be played back or deleted at the convenience of the user and; recordings can be downloaded to a PC for future playback.
ENSO Bottles, the producer of environment-friendly biodegradable bottle solutions, recently announced plans to implement Virtual PBX’s business-class phone system in its organization, giving them the freedom and flexibility for conducting business flawlessly into its isolated working environment.
Trupti Kamath is a contributing editor for TMCnet. To read more of her articles, please visit her columnist page.
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